If the garment requires only a few adjustments in order to fit you perfectly, please visit your local tailor and we will reimburse alteration costs up to 25% of the order value, but only to a maximum of US$120.
The amount will be reimbursed to you as soon as our customer service has processed your case, which normally takes approximately 72 hours.
On the rare occasion that it is not possible to make alterations on your order, we will produce a remake for free for you. A remake is equivalent to a completely new production of your order.
Please note, a remake means that we will produce a brand-new custom item for you. This will take approximately 3-5 weeks. Remakes are subject to fabric availability. If a fabric is no longer in stock, the garment can be returned for Suitopia Credits. A new order can be placed with an alternative fabric of equal or lesser value, but no additional credits can be provided for an item that is of higher value, nor can shipping credits be provided for a new order.
Mistakes do happen sometimes. After all, we are only human. That is why we created the Perfect Fit Guarantee. Since your made to measure products are custom-fit and made to order just for you, they are also 100% tailored according to your preferences and requirements. This means we do not accept refunds. Please note that this is the standard practice of custom-tailored products since they have no resale value.